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For example, NLP allows speech recognition to capture spoken language in real-time, transcribe it, and return text- NLU goes an extra step to determine a user’s intent. Another popular application of NLU is chat bots, also known as dialogue agents, who make our interaction with computers more human-like. At the most basic level, bots need

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Furthermore, with Groove, users can create support widgets that are displayed on their websites. Installing such widgets allows the company to streamline the process of initially engaging with the knowledge base. Yet, widgets can also be used to allow customers to create support tickets. Though most customers consider both Zendesk and Freshdesk to be easy

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An AI chatbot at the checkout page can answer all these questions and provide real-time assistance to the shopper which makes the experience more personalized. There are many types of conversational commerce, but some of the most common include chatbots, voice assistants, and live chat (conversations with a real agent). Take it one step further

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