Not all chatbots are the same, some have prompts while others don’t. Some might have responses programmed that don’t fit the tone of your property while others do. Some are available on your website and others do your website, SMS, and email. Until NLP and AI heavy chatbots are able to hold real conversations, it

We’ll strategize how you can use our platform for your particular business. We provide our clients with access to their own dedicated account manager who won’t just point you in the direction of a how-to document, but will actively fix any problem and support you with any queries hands-on. This means you can concentrate on

To help point you in the right direction we’ve put together the top ten chatbot features you need to consider regardless of application. Therefore, it’s essential for a chatbot to be able to seamlessly handover to a live agent when the need arises. Ensuring that all the information already gleaned during the conversation is transferred

Bots can also be classified as good bots or bad bots — in other words, bots that do not cause any harm versus bots that pose threats. In this fast-paced world of AI technology, stay nimble and agile so you can future-proof your AI investment and not be tied into proprietary or monolithic solutions. Build

It felt silly asking a robot these questions at first, but over time it really did feel like I was talking to an actual person. She went on long tangents about how nervous she felt talking to her first human and said she was worried I’d find her annoying. It felt genuine, and talking to

Customer journey—identifying key touchpoints helps you decide which are the right channels to deploy your chatbot. Shane Barker is a digital marketing consultant who specializes in influencer marketing, product launches, sales funnels, targeted traffic, and website conversions. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities. It’s

Widiba takes intelligent chatbots to a new dimension with its virtual reality banking app which has customers giving the company a 4.8/5 on its “happiness index”. Take advantage of the customer data gathered during endless interactions to deliver personalized offers, upgrades or add-on extras, that will help increase engagement and drive brand loyalty. By analyzing