Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal. Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow. Our newsletter how to choose stocks for day trading 2020 is packed with the hottest posts and latest news in social media. So if you are looking for a product that has all of those features built right in, Sprinklr is going to fall short. However, things get expensive once you realize that this plan only comes with one seat.

One unified platform.

One key benefit of using Sprinklr is the ability to generate comprehensive reports that help users keep track of their 30 social accounts. This feature not only saves time but also provides valuable insights into the effectiveness of their social media efforts. Furthermore, Sprinklr is widely used by marketing departments to collaborate with partner agencies, manage paid social media efforts, and handle social listening and organic social media activities. The platform’s data-driven reporting dashboards summarize metrics from various social media platforms in one place, providing users with a holistic view of their social media performance. Our customer relationship management (CRM) integrations with Zendesk, HubSpot and Microsoft Dynamics 365 illuminate your social and sales efforts to provide a full view of your funnel.

Competitive Insights and Benchmarking

The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer. Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback. As mentioned above, Sprinklr Social really works best when it is used in conjunction with their other product lines, particularly the Sprinklr Service platform. These two products together create a fairly advanced customer support and ticketing platform that can help simplify handling incoming customer support requests on social media, email, or text.

Jamia Kenan is a Content Specialist for Sprout Social based in Atlanta, GA. When she’s not writing, you’ll find her talking about the Internet from the latest TikTok trends to NFTs and the metaverse. To start our Sprout Social vs. Sprinklr comparison, let’s begin with a general overview of who each product best forex strategies that actually work for traders is for.

Learn how brands can harness the power of social listening for growth and success. One of the world’s largest cruise companies saved $15,000 in just 2 weeks by consolidating all of its competitor insights within the Sprinklr platform. Customize reports effortlessly, create rich data visualizations and quickly share insights with scheduled exports, automated newsletters and more.

We cover a lot of bases so we can support Sprout customers where they already are. Sprout Social customers are our north star, so we know how important it is to show up for them. We see how fast social media moves, and understand that our customers need quick assistance—not delayed responses and support teams that don’t fully understand the product. Innovation is the first stop on our Sprout Social vs Sprinklr comparison. Brands need to be agile, but they also need to be forward-thinking to stay on top of consumer and social trends—this is why innovation in a social media management tool is so important.

Unparalleled AI. Unmatched Productivity.

And I wanted to connect all the dots and feed those insights back to our teams…” Customers have the ability to store Sprinklr’s platform data for a rolling 12-, 36-, or 84-months to meet operational or regulatory compliance needs for Account or Listening data. Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Ensure your teams swiftly act on insights with automated alerts and the ability to route and directly respond to critical messages or crises with appropriate governance controls. Sprinklr Social helps unify marketing teams, enhance productivity and improve efficiency by harnessing powerful AI trained on a decade’s worth of customer data. With Sprinklr Social, Microsoft was able to engage with customers 30% faster — and identify future brand advocates. Elevate your customer satisfaction score with AI-powered customer service on social. Display transforms data and content into insightful, impactful experiences through an interactive digital signage solution for retail, DooH (digital out-of-home), stadium, broadcast TV, and command centers.

1. Sprinklr is regarded as cluttered and difficult to navigate without training, which prevents new users from getting up and running on the platform quickly.
2. Effective integration with social media networks, including the ability to monitor, publish and respond.
3. They also expressed concerns about a lack of support, particularly when it comes to product knowledge.
4. Take your social media management to the next level by integrating consumer intelligence, marketing and customer service on a single platform.
5. This makes reliable customer support essential when picking a social media management tool.

Sprout’s reporting tools capture organic and paid metrics, allowing users to scrutinize the ROI of their spend. Users can employ features such as Tagging to organize messages by campaign, business unit or product line to evaluate performance through multiple lenses. For example, the Atlanta Hawks social media team uses Sprout’s Tagging feature to pinpoint what content resonates the most switzerland gdp and economic data with their target audience.

Who is Sprout Social for?

For Generative AI for Social Customer Service Software, Sprout earned a score of 7.6 for text generation and 7.4 for text summarization. Sprout customers express Sprout’s AI and automation functionality enables them to manage social media in one place. But innovation isn’t just about being the first or having the most features.

Users in the Social Media department as well as the entire company rely on Sprinklr for content management, scheduling, advertising, and reporting. With Sprinklr, users can launch campaigns, evaluate their performance, and make real-time optimizations. The robust campaign dashboard enables users to track all their campaigns and make adjustments while ads are live. Additionally, Sprinklr’s scheduling function allows users to plan and schedule posts, run engagement reports, keep track of comments, and stay informed about mentions.

Sprout’s Salesforce Service Cloud integration streamlines Salesforce users’ social media and customer care efforts. Our global partnership with Salesforce means our integrations into their ecosystem, specifically Salesforce Service Cloud, are best-in-class. Our Tableau integration enables you to synthesize Sprout’s robust data with other business intelligence sources in one place, making it easier to illustrate social media’s impact on your bottom line. Sprout’s Tableau BI Connector helps you visualize social data with the exact visuals and metric combinations you need to gain a 360 view of your customers. Overall, Sprinklr simplifies and enhances social media management for businesses by centralizing various tasks such as content creation, scheduling, advertising, engagement monitoring, and reporting. Its versatility makes it a valuable tool in multiple industries including healthcare and energy sector where it assists in managing brand presence effectively across various social media platforms.

Encourage employees to share and affirm your brand positioning with an advocacy site featuring exclusive content and experiences — then measure your program performance and optimize with reporting insights. Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application. The platform does have many great qualities, particularly when it is combined with the rest of their product suite. But for many brands, the various bells and whistles in Sprinklr just really aren’t needed to manage social media effectively.